Privacy Policy
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Last Updated: November 8, 2025
Safe Steps Consulting
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Safe Steps Consulting (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage in coaching services, or interact with us in other ways.
We operate in California and comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Important Note: Safe Steps Consulting provides mental health coaching, not psychotherapy or clinical treatment. We are not a healthcare provider, and we do not maintain medical records.
1. Information We Collect
We may collect the following categories of information:
A. Information You Voluntarily Provide
• Name
• Email address
• Phone number
• City or general location
• Intake questionnaire responses
• Payment or billing information (processed securely via third-party payment processors)
• Any information you choose to share during coaching sessions
B. Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type
• Device type
• Pages viewed
• Date/time of visits
• Cookies or similar tracking technologies (see Section 6)
C. Sensitive Information
We do not intentionally collect sensitive medical information or health records.
If you disclose mental health experiences, they are treated as confidential coaching information, not protected under HIPAA, because we do not provide medical or clinical services.
2. How We Use Your Information
We may use your information to:
• Provide coaching services
• Schedule and manage appointments
• Respond to inquiries
• Process secure payments
• Improve our website and services
• Communicate updates, resources, or service information
• Maintain safety when there is a credible threat of harm to self or others
We do not sell your information.
3. How We Share Your Information
We may share information only with:
• Service providers (e.g., scheduling platforms, payment processors, video conferencing providers)
• Legal authorities if required to comply with a law, court order, or safety requirement
We do not sell, rent, or trade your information to third parties.
4. Confidentiality and Safety Exceptions
Coaching conversations are confidential except in situations where:
• You express intent to harm yourself or someone else
• Abuse or neglect of a minor, elder, or dependent adult is suspected
• We are legally required to disclose information
In these cases, we may contact appropriate emergency or safeguarding agencies.
5. Your Rights Under California Law (CCPA/CPRA)
If you are a California resident, you have the right to:
• Know what personal information we collect and how it is used
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data (unless legally required to retain it)
• Opt-out of sharing or selling your data (we do not sell data)
• Non-discrimination for exercising privacy rights
To exercise your rights, email: info@safesteps.help
We may verify your identity before fulfilling your request.
6. Cookies and Tracking Technology
We may use cookies or analytics tools to improve website functionality. You may disable cookies through your browser settings.
7. Data Security
We take reasonable measures to protect your information, including:
• Secure communication platforms
• Password-protected files and accounts
• Limiting access to authorized personnel
However, no online system can guarantee complete security.
8. Data Retention
We retain non-clinical coaching records and communications as needed for business, legal, and accountability purposes, unless you request deletion where permissible by law.
9. Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices. Review their privacy policies independently.
10. Children’s Privacy
Our services are intended for individuals age 13 and older.
We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated date will appear at the top of the page.
12. Contact Us
If you have questions or would like to exercise your privacy rights, please contact:
Safe Steps Consulting
Email: info@safesteps.help
Website: www.safesteps.help
Location: California, USA